FAQ 01
Shopping Information
How do I place an order?
Simply browse our products, select your desired design or upload your custom photo, and add the item to your cart. Once you’re ready, proceed to checkout and follow the steps to complete your order.
Can I personalize my order?
Yes! Our refrigerator magnets and handwoven bouquet blankets can be fully customized. You can upload your own photos, names, dates, or messages — just follow the customization instructions on the product page.
How long does it take to receive my order?
Our standard production time for custom items is 5–7 business days, followed by 7–15 business days for delivery, depending on your location. You’ll receive a tracking number once your order has shipped.
Do you offer international shipping?
Yes, we ship worldwide! Shipping times and costs may vary by country. You can view the shipping rate and estimated delivery time at checkout before completing your order.
What should I do if my order arrives damaged or incorrect?
Please contact us within 7 days of receiving your package at minoz0818@gmail.com
with photos of the issue. We’ll be happy to resolve it quickly by offering a replacement or refund.
Payment Information
What payment methods do you accept?
We accept major credit and debit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options available at checkout. All transactions are processed safely through encrypted payment gateways.
Is my payment information secure?
Absolutely. Your privacy and security are our top priority. We use SSL encryption to ensure that all personal and payment information is 100% protected.
Can I change or cancel my order after payment?
If you need to modify or cancel your order, please contact us within 24 hours of placing it. Since our products are made-to-order, we begin production quickly and may not be able to make changes after this time.
Order Returns & Exchanges
What is your return policy?
Because our products are custom-made, we cannot accept returns or exchanges for non-defective items. However, if your item arrives damaged, defective, or incorrect, we’ll gladly send a replacement or issue a refund.
How do I request a return or replacement?
Please email minoz0818@gmail.com
within 7 days of delivery with your order number, photos, and a brief description of the issue. Our team will respond promptly to resolve the problem.
What if I’m not satisfied with my product?
Customer satisfaction is very important to us. If you’re unhappy with your order for any reason, please contact us — we’ll do our best to make it right.
Have a question
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
Please allow 06 - 12 business days from the time your package arrives back to us for a refund to be issued.
